NYLearns won the Gold Stevie Award for the Front-line Customer Service Team of the Year – Technology Industries Category.

We are really excited to announce that the NYLearns help desk, as part of the PLS 3rd Learning support team, won a Gold Stevie® Award!

Now, I know what you’re thinking, “What’s a Stevie Award?”

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. We won Gold for the Front-line Customer Service Team of the Year – Technology Industries Category – in the eighth annual Stevie Awards for Sales & Customer Service.

There were some big names in the competition as well like Delta Air Lines, DHL, VIZIO, Salesforce, and Comcast just to name a few. Over 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013.

The awards were presented to honorees during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas. There were over 400 nominated customer service and sales executives from the U.S.A. and several other countries in attendance. Unfortunately, we weren’t there, but our Gold Stevie is on it’s way so stay tuned for photos of the NYLearns team celebration.

We’re really honored to be recognized for our support efforts. We believe that this award is a testament to the high standards our help desk holds itself to when providing our users with live support and developing support materials like videos, user guides, or even blog posts.

Want to read more about the Stevie Awards? You can do that here: www.StevieAwards.com.

Do you have a NYLearns help desk experience or suggestion to share with us? We’d love to hear about it. Leave us a reply below.